In order to provide remote support, Windows has a built-in feature called QuickAssist that allows for a third party to either view or control your screen to provide support.

Connecting to a Screen Sharing Session

1. Go to the Start menu located at the bottom of your screen

2. Type “Quick Assist” and click on the Quick Assist application to open

3. Under the “Get Help” heading, enter the security code that your support agent has provided to you and click “Submit”

4. You will be asked to confirm the screen sharing session. Confirm that the name shown matches the name of your support agent, and click “Allow”

5. We may request control of your screen to better assist you. If so, you will see a pop-up at the top of your screen.  Click “Allow” to grant remote control of your screen

Ending a Screen Sharing Session

If you wish to terminate the screen sharing session, click the blue “Leave” button from the bar at the top of the screen