In order to provide remote support, macOS has a built-in feature called Screen Sharing that allows for a third party to either view or control your screen to provide support.

Accepting a Screen Sharing Request

If you have not already done so, provide Revivent IT Solutions with your Apple ID. 

1. You should see an invitation pop up in the upper right-hand corner of your screen

2. From the Options dropdown, choose Accept

3. Choose to allow the user to Control my screen and click Accept

Ending a Screen Sharing Session

If you wish to terminate the screen sharing session, click on the purple icon located in the status bar and choose the End Screen Sharing option.